If you have problems opening a PDF on our website, try the following:

For PC users

• Find the link of the file you want to save (you may need to go back to the previous page to find it)
• Right-click the link.
• Select “Save target as” or “Save link as”.
• Choose the location on your computer where you would like to save the file.
• Select “Save”.
• Use Windows Explorer to get to the location where you saved the file.
• Right click on the PDF file.
• Select “Open with”.
• Select “Choose program”.
• Select “Adobe Acrobat Reader”.
• Make sure to check the box that says “Always use this program to open these files”.
• Select “OK”.

For Mac users

• Find the link of the file you want to save (you may need to go back to the previous page to find it)
• Press the Control (ctrl) key and click on the link
• When the option menu appears, choose “Download link to disk” or “Download linked file”.
• Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location.
• Use Spotlight or Finder to look for the downloaded file.

You can get a free copy of Adobe Reader from the Adobe website. It is available for Windows, Mac and Android devices.

How can I view a PDF form?

Some web browsers may not let you see our PDF forms. You may also have difficulties if you are using a mobile device (iPad, mobile phone, etc.).

To view a PDF document, you must have a PDF reader installed. Download the file to your computer and use Adobe Reader 10 (or higher) to read it.

For more information read Adobe’s Solutions to common issues viewing PDFs from a website.